Side by side
Customer Support Agent vs Technical Support Engineer
Pay is effectively the same — the medians sit within 3.3% apart. Demand is comparable on both sides. Listings for Customer Support Agent move faster — median age 57 days against 81.
Comparison
Side by side
| Measure | Customer Support Agent | Technical Support Engineer | Gap |
|---|---|---|---|
| Open postings | 32,469 | 27,593 | +4,876 |
| Posted this week | 761 | 2,405 | |
| Median salary | $61,000 | $63,000 | $-2k |
| 25th percentile | $48k | $50k | |
| 75th percentile | $75.5k | $78k | |
| Salary disclosed | 3.5% | 7.5% | |
| Remote share | 3.9% | 5.1% | -1.2pp |
| Median age of posting | 57d | 81d | |
| Open over 60 days | 47.8% | 37.2% | |
| Visa sponsorship | 14.5% | 23.9% |
Pay
Pay distribution
Customer Support Agent
$27k$106k
Technical Support Engineer
$28k$109k
Freshness
How old the listings are
Customer Support Agent
just posted57d median90d+
Technical Support Engineer
just posted81d median90d+
Demand
What each side asks for
Customer Support Agent — technologies
Technical Support Engineer — technologies
Customer Support Agent — employers
Technical Support Engineer — employers
More comparisons
Other Customer Support comparisons
Both sides are counted the same way on the same day, so the gap is comparable even where the
absolute numbers move. Salary figures use only postings that publish a range — the disclosure
rate is in the table because a median over 20% of a cohort is a weaker number than one over 70%.