Side by side
Customer Support Agent vs Customer Support Specialist
Customer Support Agent pays more: a median of $61,000 against $58,500. Demand is comparable on both sides. Listings for Customer Support Specialist move faster — median age 52 days against 57.
Comparison
Side by side
| Measure | Customer Support Agent | Customer Support Specialist | Gap |
|---|---|---|---|
| Open postings | 32,469 | 29,546 | +2,923 |
| Posted this week | 761 | 909 | |
| Median salary | $61,000 | $58,500 | +$2.5k |
| 25th percentile | $48k | $46k | |
| 75th percentile | $75.5k | $72.5k | |
| Salary disclosed | 3.5% | 4.9% | |
| Remote share | 3.9% | 3.3% | +0.6pp |
| Median age of posting | 57d | 52d | |
| Open over 60 days | 47.8% | 49.5% | |
| Visa sponsorship | 14.5% | 14.3% |
Pay
Pay distribution
Customer Support Agent
$27k$106k
Customer Support Specialist
$26k$101k
Freshness
How old the listings are
Customer Support Agent
just posted57d median90d+
Customer Support Specialist
just posted52d median90d+
Demand
What each side asks for
Customer Support Agent — technologies
Customer Support Specialist — technologies
Customer Support Agent — employers
Customer Support Specialist — employers
More comparisons
Other Customer Support comparisons
Both sides are counted the same way on the same day, so the gap is comparable even where the
absolute numbers move. Salary figures use only postings that publish a range — the disclosure
rate is in the table because a median over 20% of a cohort is a weaker number than one over 70%.